The UX Factory takes your privacy seriously. This policy explains how we use any personal data we collect about you. The UX Factory is a subsidiary of Formation Media Ltd. We may contact you under this name but this does not effect how your data is processed or stored.
What information do we collect about you?
We collect your information when you contact us to make an enquiry either via our website or over the phone. On initial enquiry, we will take your name, email address and a phone number. On quote acceptance, we may also store your postal address and contacts within your company.
Additional information may be collected via surveys and feedback forms.
Website usage information is collected using cookies but does not collect anything personal to you. We may occasionally have ongoing analytics recordings of user mouse movements and visits.
How do we use the information about you?
The information we collect is used to handle your enquiry and manage your account with us. If you agree, we will also add your email address to our mailing list.
Website analytical data is used to assess the effectiveness of our website, and this includes visit recordings.
The UX Factory will never share your information with a third-party for marketing purposes or otherwise.
How we store our information
We store your information in different ways dependant on its usage;
- Website enquiries received via our contact forms are stored for up to 30 days.
- Client information is encrypted and stored in a separate online database facilitated by our CRM.
- Website visitor recordings are stripped of identifiable information before stored by service Hotjar. You can read more about Hotjar’s GDPR commitment here: https://www.hotjar.com/legal/compliance/gdpr-commitment
Accessing and removal of your data
You have the right to request a copy of the information that we hold about you at any time. If you would like a copy of this information or would like us to correct or remove anything we store about you, please contact us using the details below.
You can also unsubscribe from our marketing mailing list at any time using the link in the footer of any email sent from us.
For more information about cookies, please visit: https://www.aboutcookies.org/
It is possible to opt-out of cookies, the above website describes how to do this with your browser.
How to contact us
Please use the below information to contact us about our policies and your information:
Phone: 01926 298 777
Address: The UX Factory, Unit 2 St George’s House, Cape Road, Warwick, Warwickshire, CV34 5DJ